Integrated Annual Report FY21

“The crisis has accelerated the Group’s HR transformation. In the same way that data collection and analysis are key to improving our understanding of our consumers, we need to adopt the same logic with our employees to meet their expectations as closely as possible. We can only become ‘consumer centric’ if we are first ‘employee centric.’ More inclusion, more diversity, more empowerment: this is how we see conviviality in the service of a performance culture.”